Policies & Information

Refund Policy

All refunds must occur more than 30 minutes prior to show time. Tickets purchased online may be refunded in person at the box office or by calling the theater. The online convenience fee is non-refundable. Tickets purchased at the box office must be done in person. There are no refunds after the printed show time. For extenuating circumstances, please consult theater management.

Rated R Films

Fairchild Cinemas does not sell tickets to any person under the age of 17. Anyone purchasing tickets for persons under age 17 must be at least 21. That person must also attend the movie with the under aged person.
Tickets for “R” rated movies that are purchased online are subject to review by theater personnel. Fairchild Cinemas reserves the right to refuse admittance for people that appear underage that are unable to present photo identification.

ADA & Companion Seating

Fairchild Cinemas auditoriums are handicap accessible. All wheelchair accessible seating is indicated by the handicap icon on the seating chart. Companion seating is available next to the wheelchair accessible spaces. If assistance is needed, please ask any of our theater personnel.

Backpacks, Packages, & Bags

With safety being our top priority, our general rule regarding backpacks, packages, and large bags of any kind is that they are subject to inspection. We understand that this practice may cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety.

Outside Food & Drinks

No outside food or drink is permitted in the theater.

Strolls & Car Seats

For the safety of our guests, Fairchild Cinemas does not allow strollers or car seats to be taken into the auditoriums. Both these items are safety concerns in a darkened theater. Please make arrangements to leave these items in your car or with box office personnel.

Costumes with Masks and Props

The safety of our guests is our top priority. Because of this, we cannot allow guests of any age to wear masks, face paint, or anything that obscures the face. The possession of weapons, fake weapons, or props is strictly prohibited.

Service Animals

Fairchild Cinemas abides by the regulations set forth by the ADA. Service animals that adhere to the same regulations are allowed into our theaters. Comfort animals do not fall under the same regulations and are not allowed in our theaters

Skateboards, Hoverboards, & Scooters

For the safety of guests, we cannot allow skateboards, hoverboards, or scooters inside the theater. These recreational transportation boards can be a slip/trip/fall hazard when introduced into the theater environment. In addition, management and employees should never hold any such items for the guest and will ask the guest to remove them from the theater entirely.

Lost & Found

Fairchild Cinemas is not responsible for lost or stolen personal items. Before leaving the auditorium, please check around your seat for any personal belongings. For assistance, contact a staff member.

Piracy

Recording any movie inside the theater is illegal. No recording devices (cell phones, cameras, video recorders, sound recorders, etc.) are permitted to be used within any Fairchild Cinemas location. Individuals caught recording are subject to prosecution by the studio and/or MPA and will be asked to leave the theater immediately.

Cell Phones

In consideration of all our guests, Fairchild Cinemas asks that you please refrain from using cell phones, tablets, or any other personal communication device while inside an auditorium.

Smoking

Washington State law prohibits the use of any cigarettes, e-cigarettes, or cigars inside public buildings. Those wishing to smoke must do so outside and must be at least 25 feet from a public entrance or exit.

Weapons

Displaying weapons of any kind, real or toy, is prohibited at all Fairchild Cinemas locations.